[color=#42a6c6][size=3][b]Ooredoo: [/b][/size][/color][color=#000000][size=2]Ooredoo Palestine launched its services commercially in November 2009 in the West Bank, formerly known as Wataniya Mobile, and since that day our priority is to satisfy subscribers by providing the best services and programs that are unique to them, with the latest technology, and this is what Our mission is to do our best to become the best subscriber in mobile communications and the Internet and the first choice for job seekers, working at Ooredoo. To provide a range of services and products to suit the needs of individuals and businesses in Palestine, we offer you complete and easy-to-use communication programs that give you real value in addition to the best coverage, the best quality, and the best services.[/size][/color] [b][color=#42a6c6][size=3]Role Summary & Duties & Responsibilities:[/size][/color][/b] [ul] [li][color=#000000][size=2]Providing appropriate solutions and answers to the customers' questions and/or problems.[/size][/color][/li] [li][color=#000000][size=2]Taking all the opportunities to promote our products & services (initial sales and up selling).[/size][/color][/li] [li][color=#000000][size=2]Participating in the analysis of daily, weekly and monthly activity reports.[/size][/color][/li] [li][color=#000000][size=2]Joining regular service center staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.[/size][/color][/li] [li][color=#000000][size=2]Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.[/size][/color][/li] [li][color=#000000][size=2]Assuring a continuous dialogue with other departments especially Contact Center and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.[/size][/color][/li] [li][color=#000000][size=2]Having strong knowledge of tools & equipment's provided, and to ensure correct entries and transactions are executed by the CCRs.[/size][/color][/li] [li][color=#000000][size=2]Ensuring proper reconciliation and reporting of daily revenue and cash management.[/size][/color][/li] [li][color=#000000][size=2]Maintaining the equipment's and inventory.[/size][/color][/li] [li][color=#000000][size=2]Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service center and Ooredoo products and services.[/size][/color][/li] [li][color=#000000][size=2]Respecting the corporate policies and confidentiality during the daily and transnational activities.[/size][/color][/li] [li][color=#000000][size=2]Reporting to the service center supervisor on daily activities and other matters.[/size][/color][/li] [/ul] [ul] [li][color=#000000][size=2]Performing any task (related to job/ work) assigned by the supervisor.[/size][/color][/li] [/ul] [color=#000000][size=2] [/size][/color] [color=#42a6c6][size=3][b]Experience & Qualifications:[/b] [/size][/color] [ul] [li][color=#000000][size=2]Two years of experience in a service center or communication environment.[/size][/color][/li] [li][color=#000000][size=2]Bachelor degree in related filed or equivalent education/experience.[/size][/color][/li] [/ul] [color=#42a6c6][size=3][b]Skills:[/b] [/size][/color] [ul] [li][color=#000000][size=2]Front line customer handling skills.[/size][/color][/li] [li][color=#000000][size=2]Cash Management.[/size][/color][/li] [li][color=#000000][size=2]Inventory Management.[/size][/color][/li] [li][color=#000000][size=2]Time Management skills.[/size][/color][/li] [li][color=#000000][size=2]Team spirited.[/size][/color][/li] [li][color=#000000][size=2]Motivated, dynamic and very good communicator.[/size][/color][/li] [li][color=#000000][size=2]Strong sense of initiative.[/size][/color][/li] [li][color=#000000][size=2]Good analytical skills.[/size][/color][/li] [li][color=#000000][size=2]Computer literacy knowledge (Microsoft).[/size][/color][/li] [li][color=#000000][size=2]Arabic and English (oral and written).[/size][/color][/li] [/ul] [color=#000000][size=2]  [/size][/color] [left][font="Noto Naskh Arabic UI", arial, sans-serif][font="Noto Naskh Arabic UI", arial, sans-serif][color=#42a6c6]Note: [/color][color=#000000]The following files must be attached:[/color][/font][/font][/left] [color=#000000][size=2]1. Resume / cv 2. Professional personal photo[/size][/color]